Information queries and consent via WhatsApp
Personalised information, from the official number.
"Where do I vote?", "Do I have pending notifications?", "I want to receive alerts here". WhatsApp makes it possible to answer with municipal data and keep a record of delivery, reading and response.
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A direct, traceable channel.
It is ideal for providing personalised information and collecting confirmations or consent in a simple way.
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Connected to the council's services.
The flows integrate with the population register, electoral roll, notifications, transport or appointments, and run from the council's official number, building trust and reducing the risk of phishing.
- 1 Question The person writes to the official number.
- 2 Lookup The system searches their data in the municipal services.
- 3 Answer They receive the personalised information.
- 4 Record Delivery, reading and response are logged.
What you gain
Who it is for: Councils that want to provide personalised information and collect confirmations without calls or paper: elections, population register, mobility, social services, communication.
- Down: Frees the call centre and service desk from repetitive, one-off enquiries (elections, deadlines, campaigns)
- Up: A record of every confirmation
- Up: Deployed once
- Down: A cost of a few cents per query
- 5%
- of Rubí's voters checked the electoral roll through the channel
- <7 cents
- operating cost per query
- 83%
- of delivered messages are confirmed read
People-centred · Technological sovereignty · AI that makes sense · Close public service
Let's talk about your project
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