Skip to main content
All solutions

Guided assistants

Guided assistant with idCAT identification

From complex procedures to simple questions.

An AI tool that analyses administrative procedures and turns them into an easy-to-follow path of questions and answers. Less administrative language, more clarity for citizens.

Request a demo

More videos

  • Guided assistants on the El Prat e-office

  • Always available, for everyone.

    It sits inside the e-office, works 24 hours a day and is available in several languages. Artificial intelligence helps generate and translate the content, and council staff always keep control and validate it.

  • Every answer leads to the next step.

    Each assistant works as a visual decision tree: the person answers specific questions and moves forward to an outcome tailored to their case. From the editor you can set up questions, answers, branches and conditional outcomes, and change them at any time.

  1. 1 Start The person opens the assistant from the website, app or embedded channel.
  2. 2 Triage A sequence of questions identifies the specific case.
  3. 3 Decision The assistant selects the right branch of the flow.
  4. 4 Outcome The applicable information, requirements and links are shown.
  5. 5 Action It links to the form, download or relevant channel.

What you gain

  • Up: More online procedures
  • Down: Fewer issues
  • Down: Less in-person workload

How Viladecans City Council did it

Councils that want fewer doubts, errors and incomplete applications in complex procedures.

14
assistants in Viladecans' e-office: population register, works and planning, digital identity
14,000
enquiries a year handled automatically
24/7
live since March 2025

People-centred · Technological sovereignty · AI that makes sense · Close public service

Let's talk about your project

Monday to Friday, 8:30 to 19:00
Book a 30-minute demo
Email hola@videoatencion.com Phone +34 937 377 678 Freephone +34 900 838 335 WhatsApp +34 900 838 335

Other solutions